Forum Discussion

Djakarta's avatar
Djakarta
Tuning in
2 days ago

Old TV box deactivated following upgrade

I am absolutely disgusted,. Virgin media just do not care about their customers - just about money. Last straw etc. I will definitely be leaving Virgin at the end of my contract this time!

 

There we were, whole family watching television on Christmas evening and off it goes - no warning or anything - absolutely disgusted.

 

Yes I might have had a new Tivo 360 box delivered but there was no warning that my original box would be de-activated without notice - Infact I think I could argue that was breach of contract!

Kindly get my old Tivo box reactivated NOW!

 

Error 7400 - what a load of shysters - the management don't deserve to have any customers - you'd think they might have learnt by now; but no - just the normal **bleep** - thinking they know what's best for customer.

Well you can stick your price increase where it came from - bck up Virgins backside - and I hope it hurts!!

I shall be leaving virgin next time the contract is ending

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    Once you sign up for the 360 there is no way back.  AFAIK after 5 days the software upgrade is done automatically.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 days ago

    In the documentation provided as part of the new kit it would have stated you must swap over within a period of time.

    Did you read the documentation?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Hi Djakarta

    <here> is a link to an online copy of the instructions which are either included within or printed on the top inside inside cover of the box containing the new 360 remotes (also pictured below)

    Please note point 2 which states:-  "Watch any recorded shows before you upgrade (we can't transfer them, and you deserve a duvet day). Just bear in mind your service will automatically update 5 days after this package arrived."

    The new box is named TV360 - it's no longer termed as a Tivo box because it doesn't now run on the Tivo operating platform, it runs on Liberty Global's (VM's owners) inhouse Horizon Entertainment platform

     

  • RetiredATCO's avatar
    RetiredATCO
    Superfast
    16 hours ago

    Oh dear @Djakarta, looks like your family should be having a rant at you for not reading and following the instructions that came with your new TV360 box.

    You live and learn.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    13 hours ago

    Surprised VM did any 'upgrades' over the xmas period. They usually have a hiatus, so viewing isnt interrupted.

    As for the 360, even if you get it working you'll be disappointed, it doesn't have half the features of Tivo. Never trust a company that hides behind one word ( "upgrade"), without giving any more detail.