Not had any tv today on both my 360 boxes
tried to talk to someone online and he just said he need to book and engineer and offered the following times and days 12-1 or 1-2 for the next three days, which would be wonderful if I did not work 😂
also I’m pretty sure this might be a problem with the area so why are they straight away wanted to send an engineer round
Sorry to see you are having problems with your 360 boxes.
Normally VM systems won't allow an engineer to be sent out if there are problems in the area, or if one has been requested and then an area issue becomes known then the appointment is automatically cancelled by the system.
Have you used the /check-services/ function for any problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
What are you seeing on your 360 boxes?
A totally blank screen?
A screen with Welcome in different languages?
A screen showing an animated arrow and floppy disk?
A screen with an error message and code, for example CS1020 TV box was unable to download a software update.
There's a list of error codes and possible solutions
The usual timeslots for tech visits are 8am-12noon, 12-4 or 4-7, including Sundays in some cases.
What's your basis for thinking this could be an area problem? Standard process for VM faults is for single-user faults to be raised if there's no recognised area issue. If more than a certain number of single faults are raised, it triggers further checks for an area or cab issue - otherwise the tech can raise a networks fault from your visit, if necessary.
It says on the TV status that there is a issue in the area
Do you know if any of your neighbours have Virgin, you could always check with them to see if they have the same problem.
I get the home page and can watch all the on demand stuff but can’t watch any live tv
code I am getting is CS2004
To me that sounds like your box has wifi ok, but the tv feed through your coaxial cable isn't delivering any signal. Check connections, then report as a fault, phoning it in is quicker than on posting on here.
same here, no TV from about 5pm today on both boxes, finally got through and was told will be fixed by 11pm, I won't hold my breath ! ...... when I asked about compensation for lose of TV, I was told IF YOU ARE ELIGIBLE......what dose that mean ! so you pay for something but you don't get it. well done v/m ! ..... from an angry customer currently on box number 8 downstairs and 6 boxes upstairs, not forgetting 4 routers , FFFFFFFFFFFFF !
Absolute joke that you end up not having TV for a day
Pay over £100 and they won’t even compensate you for a problem they have created
Forum TeamHi Wesleymcuk 👋 Welcome back to the community forum! Thanks for posting to let us know about these issues with your TV service. We appreciate service issues are less than ideal, and try to avoid a fault free service wherever possible - however it's not something we are able to guarantee. We'd like to sincerely apologise for any frustration or inconvenience caused!
How are things with your service now? Are you still experiencing any issues?
As the community correctly advised, and local faults or outages should be listed via the service checkers 👉 https://virg.in/service or by calling 📞 0800 561 0061 and if there is nothing showing - this can indicate a fault specific to your home or equipment that we need to investigate further. If you were able to book an appointment for your service issues this either means the team have identified an issue specific to you which requires an engineer to investigate, or not enough other customers in your area have raised a fault for it to constitute an 'area outage'.
It's worth keeping an eye on the appointment in your online account 👉 virg.in/myVM as some of the automated systems can auto-cancel appointments for issues which become identified as linked to a local area fault.
Please let us know how you are getting on and we can then offer further support if needed. Thanks for your patience in the meantime! 🌞
