Forum Discussion

Bluefell's avatar
Bluefell
Tuning in
17 days ago

No Netflix via tv box

The Netflix app is not working on my tv box but works ok on my smart Tv. How can you fix this 

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person

    In what way isn't the netflix app working?

    Are you able to sign in?

    Is there any error code, and if so what is it?

    Does the screen go blank?

    Does the playback stutter, or lose sound?

    Does it get stuck loading and display a spinning red circle?

    A number of netflix problems can be solved by going into Settings > Audio & Video >  Match Frame Rate >  and changing the 'match frame rate'  option to Off if it's On, or to On if it's set to Off.