I've just upgraded my hub to a 1gig hub 5 and v6 box (only have one box) to tv 360, all menus work fine (catch up, tv guide etc...) but I can't watch anything live, nothing works, just get a message saying setting up tv channels. Been that way for 6 hours now.
I've checked connection (all fine) rebooted a few time and still the same.
My account is also still showing my old package.
I'm hoping one of the tech team will see this and help me out.
Is the TV360 connected to the internet ok?
Yes connected and fine
Hi naxxminium
The 360 box also needs connecting to the white coaxial cable for live TV.
What error code along with the "setting up tv channels" message do you see when trying to watch live TV?
The coaxial cable is connected and there's no error code just - setting up tv channels message
Hi naxxminium
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you are facing these issues with your service and your account and a big thank you to our community team for their help so far.
I can help with the old account details appearing via a private message which I will pop across to you now, and we can also run some further checks on the set top box as well.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
naxxminium wrote:I've just upgraded my hub to a 1gig hub 5 and v6 box (only have one box) to tv 360, all menus work fine (catch up, tv guide etc...) but I can't watch anything live, nothing works, just get a message saying setting up tv channels. Been that way for 6 hours now.
I've checked connection (all fine) rebooted a few time and still the same.
My account is also still showing my old package.
I'm hoping one of the tech team will see this and help me out.
Pointing out the obvious. The box has not been provisioned with the subscribed channels. Another call to CS is needed I think.
