Forum Discussion

Adrian53's avatar
Adrian53
Joining in
8 months ago

No +1 option

We recently received a new updated remote. 

When on a particular channel which we know usually have a plus 1 , we no longer have the option to press the yellow button to go to plus one and it doesn't show on the screen either that there is a plus one option unless you actually select the program for more info then it opens up a new screen to show program info and if there is a plus one but even there , it does list the plus one channel number , it just says it has a plus one. Pretty useless. 

How do we fix this please 

Thanks 

Adrian 

  • Channels in the 101-199 which have +1s will be found in the 300s.    E.g ITV 1 on 103 has a +1 on 303.

    • Adrian53's avatar
      Adrian53
      Joining in

      After I googled them I found what channel number it is , as you say it's now in the 300s but the problem is that no where on the TV options did it advertised what number the plus 1 is. I had to Google.


  • Adrian53 wrote:

    We recently received a new updated remote. 

    When on a particular channel which we know usually have a plus 1 , we no longer have the option to press the yellow button to go to plus one and it doesn't show on the screen either that there is a plus one option unless you actually select the program for more info then it opens up a new screen to show program info and if there is a plus one but even there , it does list the plus one channel number , it just says it has a plus one. Pretty useless. 

    How do we fix this please 

    Thanks 

    Adrian 


    The "yellow button +1 " was a feature on the Tivo powered boxes and is not available on the 360 box. Sounds like you have converted a V6 to 360 software and is why you have a new remote, if that isn't the case and you are still using a Tivo V6 and received a replacement remote then you have been the wrong remote.

     

    • Adrian53's avatar
      Adrian53
      Joining in

      Yes ,the software was renewed to 360 and a new remote came . 

  • japitts's avatar
    japitts
    Very Insightful Person

    Adrian53 wrote:

    We recently received a new updated remote. 


    To expand on what roy247 has mentioned, is this a voice-activated remote by any chance? Compare it against the photos on the following page...

    https://www.virginmedia.com/care/tv-fault/which-tv-box

    TiVo & V6 boxes run TiVo-software, a TV360 runs Horizon software and is fundamentally different. If this is what you've done, an analogy would be to compare changing from Android to Apple and wondering why Google Play no longer exists.

    • Adrian53's avatar
      Adrian53
      Joining in

      Thank you for the link , it's definitely the second remote on the list. 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey Adrian53, thank you for reaching out and did the advice help at all? 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    You can quickly access the +1 channels using the voice control on the remote.

    For example saying, 'ITV plus 1' will open up channel 303. Saying, 'Channel 5 plus one' will open channel 305. Saying, 'Sky Witness plus 1' will open channel  310