Forum Discussion

rick5724's avatar
rick5724
Joining in
4 days ago

New virgin box useless

I've been a customer of virgin media,telewest,birmingham cable, since it's inception in the 80s. Forty years in all mainly due to having no normal tv aerial otherwise I wouldn't bother .last Saturday I had the new improved 360 box after a fully working tivo box was replaced due to having bbc I player removed.So far I've had nothing but trouble with it error messages with code numbers not known ie! ,CS 2002 ,CS 2000, now I'm getting failure messages with CS 2217 and CS2214.

What is the point of issuing new flaws boxes that are not fit for purpose over boxes that actually work as intended.

I'm seriously thinking of leaving for a company that cares about their customers and puts them over profits 

9 Replies

  • I'm getting error codes that don't exist same problem now I can't pause programs on this junk box

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi rick5724,

    CS2000 and CS2002 are both channel failed errors, and the advice is to check your  cabling, especially that the white coaxial is secure and free from any kinks. If you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

    CS2214 and CC2217 are due to the recording playout having failed. When this happens the box may return you to live TV.  This can sometimes be caused because the 360 has lost it's internet connection.  Again you should check all cabling.

    Sometimes this loss of network connection is due to a local issue which would show up if you use the https://www.virginmedia.com/help/check/status  function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    The playback failure might (is probably) be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back without problems then you can rule out a hard drive fault. If the playback fails or stutters then it's the hard drive and the box probably needs replacing, but you should try a factory reset first.

    To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
    Keep Recordings
    Format Disk
    Select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.  

    • rick5724's avatar
      rick5724
      Joining in

      Nothing still error code CS 2014, still no replay off recordings and still no pause button working code CS 2000

      • newapollo's avatar
        newapollo
        Very Insightful Person

        CS2014 is an error code  you haven't mentioned previously, however it's another channel failed error.

        Since you can't pause programs on the 360 box that would seem to confirm the hard drive error, and the need for the box to be replaced.

        You can either contact faults (option 2) when dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • rick5724's avatar
      rick5724
      Joining in

      Just done the router and tv reset together ...nothing still the same problem and code 2000

  • Did the check no problems in the area or with equipment apparently connection secure,  but still doesn't explain the faults I'm getting with the box