I recently ordered a new remote due to mine being faulty. Either I ordered the wrong one or they sent the wrong one. I have tried to order again but it says I have already ordered one and it won't let me go any further. The one I need is larger than some others and has 3 small buttons between the power button and the volumn. Does anyone know how I can contact them by phone or email?
Thanbs
Bob
Sounds like you wanted a V6 remote and have received a 360 remote, you can check in the link below.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
https://www.virginmedia.com/care/tv-fault/which-tv-box
Forum TeamHi bobong,
Thanks for your post and welcome to our community.
I'm sorry to hear you've received the incorrect remote control.
I'll pop you a private message now so I can help 😊
Please look out for the envelope in the top right of the page and pop back to me when you can.
