Forum Discussion

Radar1968's avatar
Radar1968
On our wavelength
17 days ago

Mythbusters Ch251 Keeps Hanging

I have an issue with on demand channel 251 which is Mythbusters.  This issue has only started recently in the last few months  

The issue is not the programme stream which itself is fine. Solid picture and sound. However the issue is when when the stream cuts to the end of an episode or the adverts/break, everything freezes and it doesn’t return.  Sometimes it’s a blank screen (when going to adverts or break) or the last image from the programme (copyright etc) and then after a while the screen goes blank.

If I immediately return to normal TV and then immediately select 251 again the stream starts (in the adverts or break usually if the programme hasn’t restarted) and is then fine again until the next advert/break or programme end, when it hangs again. 
 
All other on demand channels are unaffected when going to breaks or adverts etc such as Ch253 Eggheads.  

I’ve tried restarting my TV360 box but that makes no difference. It’s connected to my TPlink Deco mesh router via Ethernet and the Virgin V3 box is in modem only mode.  All other internet access, streaming etc is fine and I’m on the 250 package.

Anybody got any ideas what’s going wrong?

Kind Regards

Radar

Tv360

3 Replies

  • Gavin11's avatar
    Gavin11
    Just joined
    15 days ago

    I'm having exactly the same problem, the easiest way to get the programme back is to go to the guide and select the channel again. Really annoying though. Have you tried contacting virgin? I'm not even sure how to get through to the right department about something like this. 

    • Radar1968's avatar
      Radar1968
      On our wavelength
      15 days ago

      Given it’s an issue with only one channel that is easy, albeit annoying, to fix, I haven’t bothered.

      I’m reasonably happy with my service and speeds, apart from the abomination that is TV360. Blimey was that a bad decision to upgrade or what!

      I don’t want anyone fiddling to try and fix 251 only to make things worse across other elements and channels.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    17 days ago

    Usually this is a play out issue with the individual channel. I have had similar issues with a couple of streamed channels on Freeview. Always happens going into links or ad breaks.