Forum Discussion

Nikkivau's avatar
Nikkivau
Joining in
9 months ago

Move Virgin connection

Hi

We are wanting to move out Virgin connection/box to a new room.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    Hi Nikkivau 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Carley_S's avatar
    Carley_S
    Forum Team
    9 months ago

    Hi Nikkivau 

    Welcome to the community forums 

    Thanks for getting in touch about your request, I can see that newapollo has kindly offered advice and support on this and that you have since been in touch with the team to get this relocation request booked in. 

     

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

    Thanks so much for you support with this customer newapollo