Forum Discussion

Gordon_Scotland's avatar
Gordon_Scotland
On our wavelength
4 months ago

Mini box constantly buffering

Any help available? Done the obvious and automated help useless.

3 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    4 months ago

    Buffering is often caused by a poor network connection, so use an Ethernet cable if you are on Wi-Fi.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      4 months ago

      If you are connecting via wifi and aren't using VM's pods/wifi boosters then it might be an idea to turn off the hubs smart wifi  and separate the 2.4Ghz  and 5Ghz network names.  You could then ensure that the mini box connects to the stronger 2.4Ghz network.

      To separate the  2.4Ghz and 5Ghz bands go into  Advanced Settings > Wireless > Security

      Then amend the name of the 2.4Ghz band - so it changes from something like VM1234567 to VM123456724   that way you can differentiate between both bands and ensure that the mini box connects to the 2.4Ghz band.  Then scroll to the bottom of the page and click on Apply Changes

      I also advise going into Advanced Settings >  Wireless > Wireless Signal and under the Smart WiFi section click on Disable Channel Optimization (this will prevent the hub automatically combining both SSID's into one again)

  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    4 months ago

    Hi Gordon_Scotland,

    Thanks for your post and welcome to our community.

    We're sorry to hear about the issues you're having with the box.

    We can see you've spoken to the team since posting.

    Is this issue now resolved?

    Please pop back to us when you can.