Forum Discussion

Abrahs's avatar
Abrahs
On our wavelength
12 days ago

LG Sound Bar auto-on no longer working since adjusting 360 audio settings

I adjusted the settings in my 360 box to link the Virgin remote to control the sound on TV. However, since then the sound bar no longer turns on automatically when the TV is turned on - as it used to. It does, however, turn off when both the TV and Virgin box are turned off.

I have an LG TV and an LG soundbar using the optical connection straight from the TV to the soundbar. All worked perfectly for many years until I upgraded to 360 and used the 360 box audio settings to link the TV sound to the 360 remote. I've tried to revert but nothing I do seems to resolve this. I have to turn on the sound bar with it's own remote every time I turn in the TV/Virgin box. This defeats the promise of "only one remote to control all devices".

Any ideas anyone please?

 

6 Replies

  • roy247's avatar
    roy247
    Hero
    12 days ago

    If your TV and soundbar support Dolby Atmos you really need to connect the soundbar to your TV's HDMI-eARC connection and the 360 to the TV using one of the other HDMI inputs and set the 360 audio to follow content. Also make sure everything is HDCP version 2.2 compliant for 4K viewing, TV, soundbar and cables. The 360 one power option also needs to be set to on and HDMI control turned on on the TV and soundbar.

    If the options above are not available it should still work if you have correctly paired the 360 remote to both the TV and soundbar, it does seem to use infra red for tuning soundbars on not connected by HDMI cable just make sure you point the remote at the soundbar.

    What model LG TV and soundbar do you have, I didn't have any problems with my LG TV and soundbar, I have moved the TV to my old Yamaha soundbar and mini box and it's connected using an optical cable and it all the turns of and on.

     

  • Abrahs's avatar
    Abrahs
    On our wavelength
    11 days ago

    Thanks for your response roy247.

    Both TV (LG UJ670V) and Soundbar (LG LJ2) are quite old models. The Soundbar only has an optical or bluetooth input, there's no HDMI option and until I made changes to the remote control options on the Virgin box the set-up gave no problems - the soundbar always came on with the TV (using the optical out). 

    I know it's only a minor inconvenience having to use the soundbar remote to turn it on but before I "fiddled" with the Virgin audio settings all was fine, the Virgin remote controlled everything including the Soundbar volume. I need some kind of magic button to revert back without making things worse! 

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      9 days ago

      Hi Abrahs,

      Thank you for your post. We're sorry to hear about the change up with your remotes function. 

      To confirm, are you trying to get the Virgin Media remote to control the 360 box, the Tv & the sound bar?

      ^Martin

      • Abrahs's avatar
        Abrahs
        On our wavelength
        8 days ago

        Hi Martin.

        It's just the Auto-on for the soundbar that seems to be the problem.

        Ideally, it would be good if I could turn them on altogether with one button (as the TV and Virgin box do). However, the soundbar used to detect a signal from the TV and turn itself on. Since changing the audio settings on the Virgin box this no longer happens and I have to turn on the soundbar using its own remote. 

        Thanks

  • roy247's avatar
    roy247
    Hero
    3 days ago

    Hi again Abrahs,

    The 360 remote uses IR to your soundbar and TV to turn it off and on so it might be a case of repairing your remote to the soundbar again by going to Settings, Audio & Video, Pair remote with devices and then Change audio setup. If it doesn't accept the model number of your soundbar and you use the key testing method you might not want to accept the first one that 'seems' to work and try some of the other options that 'work'.