Issues upgrading to 360 get error TM4/15/10-0-100155

Hi Eversonuk 

Looking back over the forums for this error code it appears that a few times this is due to an open order being present on the system. This may be a previous regrade (either box or package) which wasn't completed, or a cancelled tech visit.

Sometimes the box migration to TV360 can be completed by removing the equipment from the mains for a few minutes and then trying trying the migration again a few hours later.

You could also try the following, it's worked for some forum members.

Turn off the V6 at switch;  then on the V6 box  hold down both the power button and the - button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should  reset and boot up normally

If that doesn't work try using the + button instead of the - button.

Hi Eversonuk 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your TV 360 upgrade. Please could you let us know if you have been able to get this resolved since your post, I shall drop you a private message should you need to use it.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina