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Zequo's avatar
Zequo
Joining in
5 months ago

Help with tv

Im having issues constantly on a daily basis with catchup on their 360 box. Constantly getting random errors, playback not possible, constantly logging out of apps such as itv x, bbc iplayer, channel 4 etc and l'm just at a loss on what to do. Tried everything I can think of with factory reset multiple times, rebooting the box and hub but nothing seems to fix it. Also on 2 occasions in the past 3 months the tv box has factory reset all on its own deleting all of their recordings and it's become a real hassle.

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  • roy247's avatar
    roy247
    Hero
    5 months ago

    If the 360 is deleting your recordings it's a sign that the box is faulty, especially if it's done it more than once. Also your other problems are a sign of a probable faulty box.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    5 months ago

    Thanks for reaching out to us Zequo, and we're sorry to hear of the issues experienced with the TV issues on your services.

    I'd be happy to look into this for you, with the potential of being issued with a replacement set top box.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn