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Sloan52's avatar
Sloan52
Joining in
6 months ago

Have to reboot daily

I am having to reboot the router every day to use apps or recordings. The wifi signal shows as strong but connection poor until we reboot yet again. Our virgin box is at least 7 years old

 We have recently started a new contract so I thought virgin are meant to provide a new box. When I call I am just directed to the reboot instructions. This is getting very frustrating. Any advice.

 

 

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  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago
    Sloan52 wrote:

    We have recently started a new contract so I thought virgin are meant to provide a new box.

    VM have never proactively replaced working equipment, and there's no necessity to change kit just because you've renegotiated your bundle package.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    6 months ago

    Thanks for reaching out to us Sloan52, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing with our services, which is causing a high level of reboots on your router.

    Can you please confirm if you have any lights, alternative to the solid white light appear on you hub when you struggle to connect?

    Do both Wi-Fi and Ethernet cabled connections struggle?

    Thanks

    David_Bn