Forum Discussion

markw7's avatar
markw7
On our wavelength
15 hours ago

Hub 3 Random Rebooting Daily Issue

I had my Hub 3 swapped out in October as the previous one had a permanent red light showing. However I am now experiencing random daily reboots of the hub, and sometimes multiple a day. This is causing me problems as I am being dropped on important work calls a number of times a week. 

The hub is in Modem mode as I use a TP Link router to compensate for the poor Hub 3 coverage in the house. The hub is in a well ventilated area, plugged directly into the wall etc as recommended. 

Can anyone please advise best course of action to try and get this resolved?

Many thanks.

 

 

 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    14 hours ago

    Browse to 192.168.0.1, click on Router Status, copy and paste the stats here for comment.

  • markw7's avatar
    markw7
    On our wavelength
    13 hours ago

    Thanks. Is this the info you mean?

    TimePriorityDescription
    09/01/2026 10:53:38noticeLAN login Success;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:20Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:11Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:9Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:8Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:53:8criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:51:25Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:09:12criticalNo Ranging Response received - T3 time-out;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:09:10Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:09:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:08:54Warning!Lost MDD Timeout;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:08:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:08:49Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:08:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 10:08:48Warning!RCS Partial Service;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 09:27:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;
    09/01/2026 09:27:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=40:0d:10:28:97:db;CMTS-MAC=00:eb:d5:20:46:ad;CM-QOS=1.1;CM-VER=3.0;

    Upstream bonded channels

    ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
    13659998847.3512064 qam3
    22360000045.8512064 qam5
    33010001745.3512064 qam4
    44309997647.3512064 qam2
    54960000047.3512064 qam1

    Upstream bonded channels

    ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
    1ATDMA0000
    2ATDMA0020
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000