Forum Discussion

cdiamantiis's avatar
cdiamantiis
Joining in
12 months ago

Green screen

Green screen left for more than 3 hours do I need a new box


  • cdiamantiis wrote:

    Green screen left for more than 3 hours do I need a new box


    Maybe it was Hard Drive Failure: The green screen with the message “DVR has detected a serious problem” indicates that your hard drive has failed. You’ll need a tech visit to replace your box with a new one.

  • japitts's avatar
    japitts
    Very Insightful Person

    The green "DVR has detected an error" screen error message indicates hard drive failure which can't be repaired.

    Report your fault, a tech visit should be arranged, and your box replaced.

  • Hey cdiamantiis,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box, I have looked into this and can see that you had a technician visit booked in, is everything now okay after the visit? 

    Kind Regards,

    Steven_L