Hi
If you had 2 V6 boxes converted to 360 software and one became faulty I thought it was standard practice then to change the faulty box to a mini box which has no hard drive, so do you still have 2 360 main boxes with hard drives.
Yes, the engineer didn't mention the second box.
Yes I have 2 main boxes with hard drive. Only 1 does not record or rewind live tv and that is a new box only replaced on Friday.
Sounds like your new box is faulty and you need to call Virgin again or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
You could try swapping the 2 boxes around to make sure the fault follows the box to be 100% certain.
I might try swapping the boxes, it's just so difficult speaking to virgin on the phone. After that I'll wait for another forum member, thanks for your help so far.
Forum TeamHello AndyMcP69.
Thanks for your post.
Sorry to hear about the ongoing issues with your 360 boxes.
I will be honest and say if you have 2 360 boxes. The additional one would need to be a 360 mini box.
I have never seen 2 main 360 boxes on an account in all the time I have worked here.
What we do need to do is arrange another visit "sorry" to swap the faulty 360 box over to a mini 360.
It would be best for obvious reasons to keep the main one that works downstairs and have the min 360 upstairs.
If you don't mind, I will need to send you a private message to pass security.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
