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thefamousdevlin's avatar
thefamousdevlin
On our wavelength
9 months ago

Error code CS2004

I don't know if this is a question so much as a rant.

I recently received a TV 360 box as part of a new contract and I got round to installing it yesterday. The TV is on the other side of the room to the router so I connected via WiFi. I have no channels and am receiving the CS2004 error code.

Having looked at the forum I can see it's because the coaxial cable needs to be connected but, if I am connecting via WiFi because the box is too far away from the router, it's also going to be too far away for the coaxial cable. It's either close enough for both or neither. The instruction manual really doesn't make this clear.

So I have a box that is basically just useable for apps, which my smart TV gives me for free, unless I want to trail a coaxial cable across my living room.

I assume there is no other solution to this.

Thank you 

360
Cable
coaxial
Tv360
tvbox
WIFI

7 Replies

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      9 months ago

      To relocate the box there would be a £25 one off charge for this yes.

      However with the longer wires its not ideal but it could be a cheaper option for you? 

      • Roger_Gooner's avatar
        Roger_Gooner
        Alessandro Volta
        9 months ago

        The OP never said he had a working TV but wanted to move it, in which case it would cost £25 to change the socket. In this case a mandatory manned installation is free.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 months ago

    Hey there, thank you for reaching out and I am sorry to hear this.

    This error is normally down to a cabling issues yes. 

    The box does need connecting via the coaxial without this it will not work.

    Can you try this and let me know if you get the same error code? 

    • thefamousdevlin's avatar
      thefamousdevlin
      On our wavelength
      9 months ago

      Thank you for your reply.

      As I mentioned, the router is on the opposite side of the room to the TV so I can't plug in the cable.

      It's amazing that Virgin accept that you might be too far from the router so give you WiFi but it doesn't extend to watching TV (when the TV is too far from the router for you to use the coaxial cable) but you can use WiFi to watch all the cable channels on the phone app.

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        9 months ago
        thefamousdevlin wrote:

        Thank you for your reply.

        As I mentioned, the router is on the opposite side of the room to the TV so I can't plug in the cable.

        It's amazing that Virgin accept that you might be too far from the router so give you WiFi but it doesn't extend to watching TV (when the TV is too far from the router for you to use the coaxial cable) but you can use WiFi to watch all the cable channels on the phone app.

        V360 is a broadcast receiver, so picks up channels from the cable in the same way as a satellite receiver or a Freeview TV via a rooftop aerial. This allows the box to receive & record 6 channels at the same time without affecting your internet performance. The internet uses different technology through the same cable.