When trying to pause or rewind live TV the error code CS2000 appears briefly and we are also unable to record any programmes. We rang 150 to report the fault and were sent a new remote but this has not fixed the issue. We would be grateful for any help on this matter.
If you can't pause or rewind live TV it could be a possible hard drive / box problem.
How full is the hard drive you can check by going to Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen.
If calling 150 can't help you might need to wait for one of the forum team to respond which might be 2 to 3 days.
Hi, the recordings folder is empty. Thanks for your reply :)
Forum TeamHey Popsicle77, thank you for reaching out and a warm welcome to the community, we are so sorry to hear you are getting this error code, let me send you a DM so we can look into this.
Forum TeamGlad we've got the ball rolling on this for you.
