Hi Jonnyforrest10 👋 Welcome to the community! Thank you for posting.
Sorry to hear about this issue with your TV box and an error code which is being displayed. You can search error codes and what they mean here 👉 https://virg.in/tverrors
To update your box you can reboot it (by turning it off and on at the switch) or head to your settings, and go to the 'update virgin media services now' button.
I will also send you a PM to confirm a few account details so we can investigate and assist further if needed! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞