Disney+ Subscription

I’m posting here out of sheer frustration, as I’ve now been through multiple chat conversations with various Virgin Media analysts and still have absolutely nothing to show for it.

I signed up to Disney+ yesterday and received the activation email within minutes — promising start, right? Except when I clicked the link, I was taken to a URL that ended in “customer exclusion”. No explanation, just a dead end.

So I contacted support. I was told I could resend the activation through My Virgin Media by going to:

> Entertainment Services

> Activate Disney+ Premium

Except… there is no “Entertainment Services” section anywhere on my account page. Not on desktop, not on mobile, not in the app. Nothing.

Back on chat I went. This time I was told a new activation link would arrive within the hour. An hour passed. Nothing. Two hours later, I followed up — now it’s apparently 24 hours.

I waited 13 hours. Tried the original link again. Still nothing but the “customer exclusion” page. Went back into chat. Yet again I was told to look for the Entertainment Services section that I STILL DO NOT HAVE.

Then came the standard copy-paste script: "I completely understand your frustration, and I sincerely apologise for the delay. I appreciate your patience, and I want to assure you that I have escalated this matter..." — which, let’s be honest, doesn’t exactly inspire confidence at this point.

I'm honestly not optimistic that anything is actually being done behind the scenes. Is there any other way I can get this activated? Or is this just going to go round in circles until I give up?