Cs2200 code

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Gerry6661 wrote:

What a joke can’t watch catch up or Tv , been with virgin 6 weeks engineer been out still rubbish, So is it time to leave VM as they are breaking the contract as they are not fulfilling their part of it , 

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Are you still having issues with the internet as per < this post>  of yours?

What error message do you see when live TV fails?  Do you get any picture at all, or is it pixilated?  THis may be due to a cabling error producing bad signals so you should check that the white coaxial cable from the wall socket to the splitter, and to the hub, and also  from the splitter to the back of the TV box are tightly connected.

Is you TV360 box connected via ethernet cable or wireless?  Are you making use of the wifi pod to connect the TV  for catch up services?  Is On Demand working?  Are you having problems with any apps?

Error code /cs2200  usually affects recordings and not live TV or catch up, does this affect all recordings or just certain ones? If just certain ones are there any specific programs or specific channels?

Do you have any problems stopping and pausing live programs, and then playing them back?

If so, this would seem to indicate a hard drive problem, as pausing and playing back live TV is the same as recording a program.

Have you tried  factory resetting the 360?

To factory reset go to Settings > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

If you choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITV X again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

If you check that error code here it refers to recordings, if you can't watch catch up, can you watch any of the apps like YouTube or iPlayer, if you can't then it might be a network connection to your hub, is it WiFi or ethernet cable.