I have been having issues with recording, watching previously recorded films/programmes, pausing and rewinding anything. I keep getting the error code CS2000. Engineer said it was a signal issue but still not fixed! is this a common fault? How long does this take to get resolved?
Fault codes starting CS are Horizon platform fault codes so you have a V360 & not a V6. Therefore I have moved your thread to the V360 forum.
To add, all the symptoms you've explained are consistent with hard drive issues - this would affect all recorded content. If incoming signal was the fault, then this would affect live TV, which you didn't mention in your original post.
To prove an HDD issue, use your main box (not any minis, these just stream from your master box) to view live TV. Now pause it for a short time, and watch delayed - this is effectively a recording and uses the hard drive in the same way.
HDD faults should be reported in the same way as any other service fault - call in for an immediate response, or wait on there for staff reply in a say or so. Then the tech will very likely replace the affected box.
Hi MrGrb79
Welcome back to the community forums
Sorry to hear you're having issues with your recordings at this time.
Are you able to do the check that japitts has kindly provided to see if this proves the hard drive fault?
Just to confirm, this error is solely on the main set top box and not just on any mini's you may have?
Hi, after doing a factory reset, twice since i last reported my issues, i now AGAIN can't pause, rewind, watch anything previously recorded or I'm getting failed recordings. This issue is more than an inconvenience now. Can someone please help. I only have a few months of my contract left and this continuing issue is seriously making me look elsewhere for my Broadband, TV, Phone and mobile phone needs!
