Can someone from vm contact me please, keep getting the CS2000 error and unable to watch recordings or pause live tv etc. this has gone on for a few weeks now and also tv going off and on for a second or two. ALSO had e mails in October telling me there was a problem and vm would be doing some fix behind the scenes. Not happy again at having to keep turning everything and back on again not for the amount we are now being charged
Hi Helpme222,
This error has only appeared a few times on the 360. It does appear to be a possible hard drive problem since you are unable to watch recordings and also unable to pause and rewind live TV which is the same as recording.
How much free space is showing on your hard drive?
Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen. You might need to delete some recordings.
One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "
Have you tried a factory reset?
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Normally I would suggest choosing the Keep Recordings option, which means you won't lose your recordings and any planned recordings or series links you've set up. However since you can't watch recordings you may as well choose the format disk option which will also delete your recordings and series links (if it doesn't work it will mean a replacement box which would result in you losing the said recordings and series links anyway)
You can either call Virgin on 150 from a Virgin or 0345 454 1111 from any other phone to report a fault (option 2) or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
Calling vm is a joke, goes through options then sends you a text message link, clearly don’t want you talking to a member of staff person to person, any wonder they get slated for poor customer service. I’ll wait and see if anyone responds
Hi Helpme222
Welcome back to the Community Forums.
Sorry to hear you're having issues accessing your recordings and other things. Have the checks and tests kindly offered by newapollo, helped at all in resolving this issue?
Please do let us know if those above steps have resolved the issue and if not, let us know what happened when you checked/tried and we'll investigate further should you need.
I reset the vm box , again for the umpteenth time, and yes everything came back on but I shouldn’t have to keep doing this all the time. Also when watching anything on tv the screen keeps going off for a couple of seconds then coming on again and has done for about 4 months now. It isn’t the tv has we bought a new one so I think there is definitely something wrong with the VM box and probably needs replacing. I also don’t like getting replies from vm help 3 days after asking the question, but calling vm is a joke because all that happens is you get sent a text message, as I’ve said before customer service is very poor
Hi Helpme222 thanks for posting and welcome back to our community.
Sorry to hear that you're having ongoing issues with your TV service and for any inconvenience this may be causing you. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
I had exactly the same issue this week. The engineer said the hard drive was gone and I got a new box. However I can’t get rid of the recordings in the old box so if you need the same , remove them first.
