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HelpPlz's avatar
HelpPlz
Joining in
2 years ago

Contract Renewal - Virgin TV360 M63 error on both V6 boxes

Hello, I was wondering if someone could please help me? I've renewed our VM contract in the past 14 days due to contract running out and as part of it they offered 360TV as a free upgrade. In the las...
japitts's avatar
japitts
Very Insightful Person
2 years ago

You're already pursuing this with VM, you'll need to continue that.

Unless your package includes an element that is exclusive to TV360 (inclusive Paramount or Disney+), then the conversion is 100% voluntary. But once you've requested, or accepted an invitation, to convert - then you're right. You cannot now revert to V6.

All your symptoms suggest an account-level issue - either the box has converted but the account hasn't followed, the vice-versa, or some other no-man's land scenario.