I have an engineer bikes because I appear to have a,connectivity issue on my broadband or tv even thugh everything is working ok I have vm 360 box my concern and I feel silly asking but when fixed the issue will I end up losing all my recorded prgrammes
The physical recording is on the 360 box and the info is held on Virgin's servers so if you can still see the recordings and you don't have your box replaced you will be ok.
What is the connectivity problem.
Thank you or the reply I don't know the exact issue my status page just says it is one of my devices either broadband or tv but both are working fine sincere outage on Thursday am at my hours when I had to reboot and I spoke to virgin who said there was an issue and I was okay with my equipment but work is complete but my status says different hence why I have booked engineer
This sounds like you're not actually having any service issues. But you've booked a tech visit because the online status tells you there's an issue?
Forum TeamHi SallyRead
Thanks for posting and welcome back to the community. Sorry for any service issues. You'd only lose any recordings if a reset is needed without keeping them first (there's an option to try keeping them) or if the TV box needs replacing. Please let us know how the engineer visit goes.
Hi John the engineer came and everything was okay have me a new box because somebody my tv channel numbers were suddenly missing after an upgraded to a new contract but my status page from today is,still highlighting broadband and tv in orange saying there is an issue with morbid my devices I hiccup I am so exhsusted and stressed with this new upgrade I don't know what to do hence why I had it installed by an engineer in the first place could my status page have a glitch
Forum TeamHello SallyRead.
I just wanted to send you a quick message to see how things are since you last replied.
Can you please let me know if everything is okay now?
Gareth_L
