Forum Discussion

place36's avatar
place36
On our wavelength
6 days ago

Connection issues

Hi -The ethernet connection between my installed 360 TV BOX and Hub 3 was lost today. The fault shown on my TV SAID IN ORDER TO Start up again I had a to input my broadband network starting VM----- and password to restore my TV channels and Apps. The cause of the fault showed as a very slow signal strength due to the ethernet connections at each end of the cable were loose and I was urged to make sure the connection between 360 TV BOX and Hub 3 was securely tightened. Are your ethernet connections securely placed in the ports? My connection at the end of  the cable is my issue as I am reminded when an app is not able to download because of insecure and loose connections which are not clicking into the ports but are unstable causing connection issues .Hope the Virgin media Team can help me either by replacing the existing ethernet cable which causes a very slow signal strength with another one which will connect in place with a click in each port and send a great signal strength.

8 Replies

  • place36's avatar
    place36
    On our wavelength
    11 minutes ago
    HERE IS THE UPDATED IMAGE ,AND AS CAN BE SEEN AS EXPLAINED WITH THE PREVIOUS IMAGES From the BROADBAND AND TV OUTLET ARE 2 WIRES.ONE WIRE SPLITS AND HAS THE ETHERNET CABLE INTO THE TV BOX AND COAX CABLE CONNECTED TO THE TV BOX
    THE OTHER WIRES SPLITS AND HAS THE ETHERNET CABLE INTO THE ROUTER AND COAX CABLE CONNECTED TO THE ROUTER.
    THIS IS A JOB I CANNOT DO TO TEST FOR A STRONG SIGNAL , THAT IS WHY AN ENGINEER WOULD THE BEST PERSON TO DO THIS.ALSO AS SUGGESTED ABOVE WOULD LIKE AND UPGRADE

     

  • roy247's avatar
    roy247
    Hero
    19 hours ago

    If you have a spare ethernet cable you could try disconnecting the 2 yellow connections from the 360 box and the hub and connect the 360 to the hub using the spare cable.

    You could also try removing the ethernet cable from the 360 and then try connecting by wi-fi as previously suggested by japitts, this would help to see where the problem is.

     

     

  • place36's avatar
    place36
    On our wavelength
    22 hours ago

    Any chance of a reply folks from Virgin Media Team [Just leave a PM]

     

  • place36's avatar
    place36
    On our wavelength
    3 days ago

    The yellow connectors are together not working to produce a strong signal. As a result may  a request be submitted on my behalf to book and Engineer's appointment to upgrade my Broadband Router for a better performance Thanks Garry

  • japitts's avatar
    japitts
    Very Insightful Person
    4 days ago

    You'd put both your posts as "me too" additions to existing threads rather than creating a new one which would have been easier - that's now been tidied up for you.

    I'm trying to make sense of what you've posted, please correct me if I'm wrong, but... your TV360 uses an Ethernet connection to your home-hub, and this connection is having problems? Hence asking for a replacement cable?

    When did your Ethernet connection last work? Working Ethernet connections tend not to stop working unless there's a physical change somewhere, like the cable being ejected at one end and not re-inserted. Are you saying that one of the ports is loose? In which case which one... on the TV360? Or on your home-hub?

    If the problem is physical damage to your Ethernet cable, then alternative ones can be sourced from any reputable electronics or computer shop. And you can use wireless in the meantime.

    • place36's avatar
      place36
      On our wavelength
      3 days ago

      The yellow connectors are not working together to produce a strong signal by ethernet as recommended to use over a Wifi connection. At this point I would consider an upgrade to a more reliable Broadband Router .With this in mind, please can you pass on these images to an engineer and will you be able to  lmplement  an appointment for his visit to install the next generation Broadband Router on my behalf 

      Thank you Garry

      • japitts's avatar
        japitts
        Very Insightful Person
        10 hours ago

        When did your Ethernet connection last work? Working Ethernet connections tend not to stop working unless there's a physical change somewhere, like the cable being ejected at one end and not re-inserted. Are you saying that one of the ports is loose? In which case which one... on the TV360? Or on your home-hub?

        If the problem is physical damage to your Ethernet cable, then alternative ones can be sourced from any reputable electronics or computer shop. And you can use wireless in the meantime.

  • place36's avatar
    place36
    On our wavelength
    4 days ago

    May one of the virginmedia  Team help me by PM in order to answer my complaint to discuss the best way forward on my connection issues