Forum Discussion

Jayacard's avatar
Jayacard
Joining in
10 months ago

Change Room - move equipment

Hi,

We currently have an additional TV box that came with our original bundle, it was installed in our bedroom but we never use it. I would love to have it installed in our dining room would this be possible i cant find anywhere on the website to book and appointment to do so with an engineer?

Cheers in advance! 

 

 

[MOD EDIT: Subject title changed for clarity]

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi Jayacard 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello Jayacard.

    Thanks for your first post and welcome to our community.

    We can get the additional box relocated for you from here.

    If you don't mind, I will need to send you a private message to pass security first.
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello Jayacard.

    Thanks for those details.

    The relocation is all booked in for you now.

     To view this please sign in to My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details

    Can you please let me know how the visit goes.

    Gareth_L