Forum Discussion

cbrown99's avatar
cbrown99
Joining in
2 months ago

cancel upgrade

can you cancel my upgrade please.  Remote only received

 

[MOD EDIT: Subject title changed for clarity]

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    Your post has been moved to a new thread. It sounds like you've requested a conversion from V6 > TV360 and have received the new remote.

    If that's the case, it's almost certainly too late to prevent the migration completing. You'll have a short time to manually instigate the software install before it's run automatically.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi cbrown99, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're looking to cancel an upgrade. When changing from a V6 box to a 360 box, only a new remote is sent. There will be an upgrade app on your V6 which will renew the software to provide a 360 service. 

    If you're no longer wanting to complete the update, you'll need to speak to the team on 150 / 0345 454 1111 for them to get things cancelled for you. 

    Let us know if you have any further queries or questions. 

    Thanks,