Forum Discussion

cbrown99's avatar
cbrown99
Joining in
2 months ago

cancel upgrade

can you cancel my upgrade please.  Remote only received

 

[MOD EDIT: Subject title changed for clarity]

  • japitts's avatar
    japitts
    Very Insightful Person

    Your post has been moved to a new thread. It sounds like you've requested a conversion from V6 > TV360 and have received the new remote.

    If that's the case, it's almost certainly too late to prevent the migration completing. You'll have a short time to manually instigate the software install before it's run automatically.

  • Hi cbrown99, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you're looking to cancel an upgrade. When changing from a V6 box to a 360 box, only a new remote is sent. There will be an upgrade app on your V6 which will renew the software to provide a 360 service. 

    If you're no longer wanting to complete the update, you'll need to speak to the team on 150 / 0345 454 1111 for them to get things cancelled for you. 

    Let us know if you have any further queries or questions. 

    Thanks,