Forum Discussion

welly2025's avatar
welly2025
Just joined
9 hours ago

Can I use the new remote if my box is in another room?

I've installed Virgin 360 but the remote wont work. I believe the problem is that our box is in a rack (with other home automation) in an adjoining garage. I have an infrared sensor attached to the TV which i use to control the box. I'm told the new remote are Bluetooth and not infra red so I guess that is why it isn't working. What can I do?

1 Reply

  • roy247's avatar
    roy247
    Hero
    6 hours ago

    Have you actually got the remote to pair to the box, it initially uses IR to pair to the box and then it uses RF, so you would need to do it in the same room.

    If it is paired then depending on the walls and distance then the remote should work directly to the box I remember checking for someone else a long time ago and my remote will work from all the rooms upstairs and even from the garden.