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GeoffM1's avatar
GeoffM1
Joining in
21 days ago

Can I get TV360 on my TiVo box or not?

I've just re-contracted with VM. 

My Contract says TV360.

I spoke to someone about whether I needed new boxes (I currently have two TiVo boxes). I was told, they could send me new remotes and TV360 would work with my current boxes. The lady I was talking to also said she had done something (software update I guess) to my two boxes.

The new remotes did not arrive, I contacted VM on their chat and they sent one remote, which looks like a slightly newer, smaller version of my old TiVo remote, not the TV360 remote.

Everywhere I look seems to say TV360 won't work on TiVo, I need V6.

Everything seems to be the same with the new remote.

Am I missing something? or do I need a different remote? or a different box?

I'm going to spend tomorrow on VM chat again, aren't I?

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    21 days ago

    This is not a criticism, but there's clearly a misunderstanding of what TV360 is.

    TiVo is a software platform which drives Virgin Media's legacy TiVo-500 & current V6 TV boxes. In the same way, iOS the software platform that drives iPhones & iPads, and Android is the software platform that drives - for example - Samsung phones.

    TV360 is the VM-UK marketing name for TV boxes that are driven by Horizon-software - this is fundamentally different software to TiVo, and operates in a very different way.

    VM have a business policy of encouraging TiVo-based customers - thus anyone with a TiVo-500 or a V6 - to migrate from the TiVo-platform to the TV360-platform. There is no requirement to migrate in the vast majority of cases, unless your package meets some very specific criteria - namely the inclusion of a Paramount+ or Disney+ subscription.

    What VM sales agents very often do, is use a re-contract conversation to sell a migration from TiVo/V6 boxes > TV360 boxes, it sounds like that's what's happened in your case. If you had TiVo-500 boxes, these are physically swapped out for new TV360-boxes - if you had V6 boxes, these are software-converted into TV360-master boxes.

    Check which combination of boxes you had, using the photos on the link below. We can then tell you what exactly the conversion process means for you.

    https://www.virginmedia.com/care/tv-fault/which-tv-box

     

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    18 days ago

    Hi GeoffM1 

    Welcome to our forums, and thank you for your first post. We can understand the misunderstanding that took place, and we want to best help. As mentioned by japitts, it would depend on the type of TiVo box you have with us. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,