Forum Discussion

Spambhoy's avatar
Spambhoy
On our wavelength
4 months ago

Can’t play recordings and soft reset deletes all schedules

For the 4th/5th time in as many weeks, we keep getting a “C” error for recordings on the second box. We reset the box by switching it off and on and all the prearranged recording schedules are deleted ? I thought this would only happen for a factory reset ?

  • Kath_P's avatar
    Kath_P
    4 months ago

    Hi Spambhoy, 

    Thanks for taking the time to stick with me via private message and update me on how the engineer visit went. We're happy to hear things are resolved for you now. 

    If you have any further issues, pop back to us in the Community. 

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    4 months ago

    Hi Spambhoy, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with your TV box deleting the recordings. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    4 months ago

    Hi Spambhoy, 

    Thanks for taking the time to stick with me via private message and update me on how the engineer visit went. We're happy to hear things are resolved for you now. 

    If you have any further issues, pop back to us in the Community. 

    Many thanks,