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Bino's avatar
Bino
Joining in
6 months ago

Box stuck at welcome screen

Hi,

My TV box is stuck at the welcome screen. I tried all the advice on here. Rebooted, power switch on the back, hold down +/- buttons for 30 second etc. 

Unit just sits idly at the welcome screen. Unresponsive to any input.

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Bino 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having 😔

    Are you any further forward with this since you posted?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel