Forum Discussion

Tomm1805's avatar
Tomm1805
Joining in
9 months ago

Audio and video cutting out

Spent a couple of grand on a new Lg g4. Since connecting it to my 360 box I am having continous problems with the audio and video cutting about separately at random. 
so annoying as I’m paying virgin £180 per month and can’t enjoy my tv. 
Tried  various audio settings. No difference. Tried different inputs. 
Tried a cec adaptor. 
Any suggestions. 

6 Replies

  • Are you also using a soundbar or any audio/video equipment or just using the TV speakers, I could be guessing wrong but if you have paid that much for a TV you will probably be using something for the sound, if you say what you have it might help with the answers.

     

  • Spent a couple of grand on an Lgg4 tv. When connected to my 360 box the audio and video cut out momentarily. Not at the same time. 
    I am using a Sonos beam and two Sonos ones for my audio. Tried various tv and 360 box settings. 
    Didn’t have an issue with my old tv. So annoying I spent all that money on a tv which I can’t use properly. 
    Any suggestions?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Tomm1805 wrote:

    Spent a couple of grand on a new Lg g4. Since connecting it to my 360 box I am having continous problems with the audio and video cutting about separately at random. 
    so annoying as I’m paying virgin £180 per month and can’t enjoy my tv. 
    Tried  various audio settings. No difference. Tried different inputs. 
    Tried a cec adaptor. 
    Any suggestions. 


    There's an older forum post < here >  which suggests a Lindy CEC less adapter that was bought from Amazon works with the Sonos Beam

     

      • roy247's avatar
        roy247
        Hero

        Can't help with the Sonos settings but the following works for my LG C1 and LG soundbar;

        Settings > Sound > Select Use Wired Speaker

        Select HDMI Input Audio Format > Bitstream

        Select Mode AI Sound Pro
        Advanced Settings

        DTV Audio Setting > Auto
        TV Sound Mode Share > Off
        Sound Bar Mode Control > On
        LG Sound Sync > Off
        Digital Sound output > Pass Through
        eARC Support > On

        and the 360 set to Follow Content for Dolby Atmos and of course the HDMI cable must be Version 2.1 or newer for eARC.