I had no issues until VM announced they were resolving an issue of TV and Broadband on Wednesday. Received a txt Thursday saying issue resolved which coincided with loss of broadband (since recovered) but now the TV service is unusable. I've rebooted hub and the 360 boxes several times. Latter state there is an issue with the coax connection.. but there was a problem until the work in the area was "completed". Any others have issues in the Area 31 / Cambridge location?
Forum TeamHi StuartGMC,
I'm sorry to hear about the issues you're having with the TV set top box.
I've taken a look at things from our side, I'll send you a private message now so we can go through some service checks and book an engineer if needed.
Please look out for the envelope in the top right of the page and pop back to me when you can.
The area numbers are a billing reference only, they have no impact on technical delivery of services.
Historically the most reliable source of localised loss-of-service info was the automated status line on 0800 5610061. The self-service status tool can be useful too.
What are the issues you have? You've not said.
