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Bobbywok's avatar
Bobbywok
Joining in
12 months ago

Apps not loading and having to sign in every time

Apps not loading, also have to sign in all the time to 

  • Have you tried rebooting the box, if that hasn't worked you could try a factory reset of the box

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

    If that doesn't work you might need the box replacing.

     

  • Hey bobbywok, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community.

    Did the above advice help at all or are you still having this issue?