Hi. So for a while now, my box has been playing up. I cannot access catch up or any apps. It says not available - code cs2400. Usually restarting my box fixes the issue but now that isn't working anymore. I think my box is faulty and I need it replaced. I have phone anxiety so I do not want to ring virgin up. I have tried online chat but it was just a bot and was not helpful. Please can someone reach out? Thank you.
Forum TeamHi sreah
Thanks for posting and welcome to the community. Sorry to hear of the box issue but thanks for letting us know of the error code you're getting.
How is the box connected to the internet, wired/wireless? If it's next to or near the router and currently connected wireless, can you connect it via Ethernet cable to see if that fixes it?
This article should also help - https://www.virginmedia.com/help/tv/tv-error-codes/tv-error-code/cs2004
Keep me posted :).
My router is next to the box and is connected via the Ethernet cable. I have checked all the cabling and can't see anything wrong with any of the connections. I really just want someone to replace the box. Thank you.
