Forum Discussion

b1lly's avatar
b1lly
On our wavelength
2 years ago

Apple TV+

Registered for Apple TV today, trying to watch a program through the App on the 360 box. The picture judders, in that it appears to stop momentarily then jumps to where it should be. This happens in a split second but it's enough to be annoying, especially when there's fast movement on screen. It's not my 4K Panasonic TV, I run Amazon, Netflix etc on it and all is fine.

I've rebooted the 360 box, the internet speed to the house is 1+ Gig.

Does anyone know how to fix this? It's making watching Apple TV+ unwatchable.

  • ozsat's avatar
    ozsat
    Superstar
    2 years ago

    Ensure 'Match Frame Rate' is ON - in the settings menu under 'Audio & Video'

    • b1lly's avatar
      b1lly
      On our wavelength
      2 years ago

      Is that in the box settings or TV settings please?

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi b1lly, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue with your Apple TV viewing. I can see you're getting help from my colleague so to prevent 2 people working on the same account, please reply to Molly's message with the information she's requested. Also add in the issues you're having with Apple TV and she can take a look at everything for you. 

        Many thanks, 

  • scottishjock's avatar
    scottishjock
    Tuning in
    2 years ago

    I can start the app but can't get anything to play it just crashes and goes back to the main virgin home screen. Restarted box etc etc hopefully an update soon.