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wooj's avatar
wooj
Just joined
1 year ago

4OD / Channel 4 App 4100-RENDER-FAILED

Hi everyone,

Been having this error when using the Channel 4 app via my Virgin 360 Box.

A program will start or resume playing, and then it can be less than a minute or up to 10 minutes before the screen goes black and it says

"Well this is embarrasing. Something's not working. Please try again in a few minutes. 4100-RENDER-FAILED"

I can press back and then resume whatever was playing more or less straight away, but then this error will always re-appear after a minute or two. So it makes watching anything very annoying or even impossible after a while.

The box is connected via wifi and has no problems streaming from other services, so I don't think it's a network issue.

I've tried powering down the box and restarting it as well but the problem persists.

Anyone got any ideas?

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  • Jimmyswanston22's avatar
    Jimmyswanston22
    On our wavelength
    1 month ago

    Hi I get it as well went to put the big bang theory on via the channel 4 app it happens on most programmes via the app this still hasn't been sorted 

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      1 month ago

      Hello Jimmyswanston22,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing trying to access the Channel 4 app.

      Can you please try a few steps to see if this resolves the error?
      Go to Settings > System > Clear Cache, then restart after clearing the cache.

      If that doesn't work, please try a factory reset, but remember to choose to save your recordings, or you will lose them. Settings > System > Factory Reset > Select Keep Recordings if you want. You will need to sign into your apps again after the factory reset.
      Keep us posted with how you get on. 

      Kind Regards,

      Steven_L