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wooj's avatar
wooj
Just joined
6 months ago

4OD / Channel 4 App 4100-RENDER-FAILED

Hi everyone,

Been having this error when using the Channel 4 app via my Virgin 360 Box.

A program will start or resume playing, and then it can be less than a minute or up to 10 minutes before the screen goes black and it says

"Well this is embarrasing. Something's not working. Please try again in a few minutes. 4100-RENDER-FAILED"

I can press back and then resume whatever was playing more or less straight away, but then this error will always re-appear after a minute or two. So it makes watching anything very annoying or even impossible after a while.

The box is connected via wifi and has no problems streaming from other services, so I don't think it's a network issue.

I've tried powering down the box and restarting it as well but the problem persists.

Anyone got any ideas?

15 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi wooj 

    Thanks for posting and welcome to the community. 

    Sorry to hear of the issue with the App.

    I'll send you a PM now to assist further.

  • thrice's avatar
    thrice
    Fibre optic
    6 months ago

    This has happened to me frequently. I have a wired connection and 500 Mb broadband. The fault must be the Channel 4 app's. It became so annoying that I now avoid watching the app. None of the other streaming services I watch via Virgin suffer from this.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      5 months ago

      Hi thrice, thank you for reaching out and I am sorry to hear this. 

      How often was this error coming up?

       

      • thrice's avatar
        thrice
        Fibre optic
        5 months ago

        Hi Matthew. This was happening at some point every time I attempted to watch a Channel 4 show. Sometimes the picture froze for ten seconds or so, but more often I received the 'this is embarrassing' screen. I can enjoy Netflix, Prime, Apple and Disney in 4K with no problems at all. iPlayer and ITVX seem models of stability by comparison. I no longer try and watch anything on the Channel 4 app.

  • kristina333's avatar
    kristina333
    Joining in
    5 months ago

    I have the same problem. Only happens on all4 app and been happening for weeks now! 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hello kristina333,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you're having the same issues as wooj. 

      Have you tried to reboot your TV box since the issues started?

      Are you able to access the Channel 4 app via other devices?

      Are you able to access the Channel 4 app on a mobile device via mobile data?

      Kind Regards,

      Steven_L

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team
      5 months ago

      Hi there m0bov 👋 Welcome back to the forum and thanks for your post 😊

      Sorry to see that you're having this issue too. I'll pop you a PM to confirm your details so this can be checked.

      Regards

      Nathan

  • Claudsmum's avatar
    Claudsmum
    Joining in
    3 months ago

    Hi, This has just happened to me too. Using Channel 4 app on virgin 360 box. It's frustrating. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Claudsmum 

      Welcome to the Community Forums. 

      Sorry to hear you're having an issue with the Channel 4 App. Can you confirm exactly what's happening on your side and what programmes this is affecting?

  • martinianpaul's avatar
    martinianpaul
    Superfast
    3 months ago

    I regularly get this, using the C4 app on my 360 and my Samsung TV. I reported it to the C4 team who never did get back to me. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Martinianpaul 👋 Thanks for joining the thread to let us know you are also having this issue! 

      I will send you a PM to investigate what's happening, get a bit more information and offer some help - you can find it in the top right corner of the page in your Inbox. ✉ We can then return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞