Forum Discussion

TRS's avatar
TRS
Tuning in
7 months ago

360 upgrade request issue

I've attempted to request the upgrade to 360 via the box and get error TM4/19/10-1-200000. It directs me to the help section on myvirginmedia, but this just leads to going round and round in circles with the chat bot and getting nowhere. Not sure I can face ringing up to find the handler hasn't a clue what i'm talking about! Is it possible to get the remote ordered on here please?

  • Hi TRS,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your upgrade of Tv box. 

    Have you been able to try different web browsers?

    ^Martin

    • TRS's avatar
      TRS
      Tuning in

      Hi Martin,

      I don't get the reference to web browsers? Anyway thinking about it, I wonder if it may be to do with having started a new contract a couple of weeks back and your systems not being fully updated yet, as the first bill isn't due until 9th August? If I look at the myvirginmedia app, it no longer shows me as having any services or show service status. I'm guessing this may all update after 9th August?

       

      • fizz's avatar
        fizz
        Fibre optic

        <I don't get the reference to web browsers? > because they don't read things properly... and have answered you now so you will have to wait around a few more days for another reply..