Forum Discussion

Deano240's avatar
Deano240
On our wavelength
2 years ago

360 sound cutting out for a second

I had a V6 box and engineer replaced it as I wanted 360 because sometimes the picture glitched. He gave me a new box but It had v6 software but I had the 360 remote

It was working absolutely fine but then i complained as it had the V6 software but 360 remote. Virgin sent another remote out as they said they can't upgrade the software until I get the same remote sent?

Today the new remote came and i could update the software. Now the sound cuts out every few minutes or so, no pattern what so ever for around a second. Its doing my head in! Any thing I can do please? Can they send another box with old V6 software?!

  • Deano240's avatar
    Deano240
    On our wavelength
    2 years ago

    Update*

    I watched netflix through the TV app. It done the same thing through the sound bar. I have switched off the box and it's ok! So it's definitely the box! 

     

    Virgin please help!!!!

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi Deano240 👋.

      Thanks for reaching out to us. Apologies for the delay in responding, I can see that you have reached out to our contact team, please keep us updated.

      Sabrina

      • Deano240's avatar
        Deano240
        On our wavelength
        2 years ago

        Hi Sabrina,

         

        I have purchased a CEC loss devise following someone else's advice on another post!

         

        It's worked so far! I'm disappointed as I shouldn't have to pay for an additional device for something that's virgins fault