Forum Discussion

Deano240's avatar
Deano240
On our wavelength
2 years ago

360 sound cutting out for a second

I had a V6 box and engineer replaced it as I wanted 360 because sometimes the picture glitched. He gave me a new box but It had v6 software but I had the 360 remote It was working absolutely fine bu...
Deano240's avatar
Deano240
On our wavelength
2 years ago

Update*

I watched netflix through the TV app. It done the same thing through the sound bar. I have switched off the box and it's ok! So it's definitely the box! 

 

Virgin please help!!!!

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi Deano240 👋.

    Thanks for reaching out to us. Apologies for the delay in responding, I can see that you have reached out to our contact team, please keep us updated.

    Sabrina

    • Deano240's avatar
      Deano240
      On our wavelength
      2 years ago

      Hi Sabrina,

       

      I have purchased a CEC loss devise following someone else's advice on another post!

       

      It's worked so far! I'm disappointed as I shouldn't have to pay for an additional device for something that's virgins fault