Forum Discussion

Deb100's avatar
Deb100
Tuning in
4 months ago

360 remote not sent

Signed up to a new contract 2 weeks ago and was told we'd be sent a new remote, but so far nothing. Should it take this long? 

  • What's the start date of your new contract for 360, that might be a reason you haven't received the remote yet if your new contract hasn't started yet. 

     

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Deb100 wrote:

    Signed up to a new contract 2 weeks ago and was told we'd be sent a new remote, but so far nothing. Should it take this long? 


    Hod did you sign up for the new contract?  If it was over the phone then it's usually actioned straightaway unless new equipment is included, in which case the new equipment (in your case a 360 remote) would be sent out  via the post or yodel.

    If you used any other method to update your contract then it can take up to 2 weeks to be actioned as the account changes and ordering of new equipment are processed manually by a back office team.. 

  • Hi Deb100 👋

    Welcome to our Community Forums and thanks for your post.

    I'm going to pop you a PM 📩 now so we can look into this for you.

    Speak soon!