Forum Discussion

Laderbyshire16's avatar
Laderbyshire16
Joining in
4 days ago

360 recordings and schedules all disappeared

Have just updated the tico to the 360 just 1 day ago. Set all schedules amd recordings. Now the morning after the box wasn't switching on so turned it off via the switch at the back of the box and then it came it. Now all the schedules and the recordings have disappeared. This happens after just 1 day! I think I'm definately going to regret upgrading according to all these posts saying same. Shocking amd very annoying! Guessing no way can get back. Anything I need to do? 

3 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    4 days ago

    I take it you have converted an existing V6 TiVO to the new V360 Horizon firmware platform. This involves a total reformat of the unit, which SHOULD work without errors. However, if your kit is many years old or is heavily used the conversion can result in failures like the one you are experiencing. If this happens repeatedly, the only option is to replace the box with a new one.

  • roy247's avatar
    roy247
    Hero
    4 days ago

    If the box is deleting your recordings and planned recordings then it is faulty and needs replacing, can you still pause and rewind live TV which is a test of the hard drive.

    You could try factory reset of the box and if you have no recordings select the format option and if or when you lose everything then phone Virgin.

     

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    22 hours ago

    Hi Laderbyshire16 👋 

    Welcome to the community forum! Thanks for taking the time to post. Sorry to hear about your experience upgrading your V6 box to the TV360 software.

    Sadly once your service has been upgraded there's no way of downgrading back again. However, if you are having issues with the box or it's functionality we can always arrange a replacement if needed! 

    Since you rebooted following the upgrade, have you continued to have issues with recordings or scheduled content?

    If you can also please get back to us about some the questions other members of the community asked - this will help us identify if the box's hard-drive is indeed having issues. 

    If so, please let us know and we will offer further support to get this sorted! Thanks for your patience in the meantime. 🌞