360 handset not pairing
I’ve upgraded the box successfully but handset doesn’t pair. The old one still works though
Forum Discussion
5 Replies
The old remote shouldn't be able to work if you have successfully migrated to 360
Have you removed the plastic tab from the new remote so that the batteries can make contact?
It's possible that the 360 remote needs new batteries inserting (the ones that come with the 360 remote aren't always fully charged)
How did you pair the remote? Did you use the correct 'Live TV' button? (the one on the right hand side directly below the red power/standby button)
It should work by holding down the 'Live TV' and '0' buttons together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.
You can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
See below….i wasn’t pressing the right button 🤣
Thanks for updating the thread ineedabeer
Glad to see it's all working now. You're not the first, and you won't be the last to press the wrong TV button, it's easily done.
Unless you see the video, or a picture pointing to the live TV button, and not the 'power TV' button, then it's very easy to make that mistake.
- Muhammod_I
Forum Team
Hello ineedabeer,
Have you been able to follow the steps advised by newapollo?
If these steps haven't worked for you, please let us know so we can look into this further with you.
My bad….i want praising the correct “tv” button. Once that penny dropped it worked a treat strangely enough
