Forum Discussion

phammond2's avatar
phammond2
On our wavelength
2 months ago

360 colour, brightness or volume

Almost every time I change channel there is a difference in colour, brightness or volume. It is difficult to set TV sound and picture to suit the channels I want to watch without compromising. Is this experience unique to Virgin Media or is it the HD channels which are simply better?

4 Replies

  • Hi phammond2 

    Welcome back to our forums and sorry to hear you are having issues with your TV360 picture and sound. We can understand the frustration caused and we want to best help. Just to confirm, how long has this issue been ongoing for? Have you checked the cabling at the back (especially the coaxial cable) for any damage or fault? Please get back to us when you can. 

    Thanks,

    • phammond2's avatar
      phammond2
      On our wavelength

      I have checked the cables and they are fine. ITV 3 and 4 are grainy and 5 USA often is dark but ITV are BBC always good. I think it is more to do with transmission or the 360 box. Sometimes have to turn volume up to 20 on recordings and back down to 12 on live TV.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey phammond2, thank you for reaching out and we are sorry to hear about your TV issues.

        Are you watching content in UHD or HD, SD?

        Do you have a soundbar on this?

        How often has it been like this?