We can be watching a program when the display switches to the virgin media logo. Sound is not affected. After a short time the box restarts. This happens at least once a day. Annoying. Anyone any ideas as to why this happens. The box is connected via Ethernet, and we have swapped out hd leads but issue still occurs.
If the box is restarting and you are not losing your recording's (always a good sign of a faulty box when you do lose them), it might be a power supply problem, I would check all your power supply connections and if you have 2 boxes you could swap the power supplies between the 2 boxes. It could still be a faulty box.
Thank you for responding. We have previously lost recordings so I guess that the box is faulty.
Yes, if the box is deleting your recordings and planned recordings then you need to give Virgin a call or wait for one of the forum team to respond which might be 2 to 3 days, not what you want just before Christmas.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. 🤞
