Hi. My 360 box has started intermittently losing power, it doesn't always go into a full reboot though, just loses it's connection and goes to a blank screen for a couple of seconds then the picture and audio comes back.
I've tried the usual reboot, checked cables (had new cables recently as upgraded TV) The unit has more than sufficient airflow etc, any ideas?
Many thanks 🙏
Loss of picture and/or sound can happen on live TV, but it's usually experienced on apps such as Netflix, Prime and Disney + and is generally due to a difference in frame rates.
Go to Settings >Audio & Video > Match frame rate
If it's set to ON then people do tend to see a blackout/or hear a sound drop when the 360 or HDMI reconfigures for the difference in frame rate.(This is more noticable on live TV when switching from adverts back to a program, or changing channels)
If it's set to the default (OFF) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out. (Either way try toggling this setting to see if it solves your issues)
Thanks for that, I did look through the settings at the time of checking the leads etc and all settings are fine 👍
Forum TeamThanks for reaching out to us MurphynBrown, and welcome to back to our Community Forums!
Sorry to hear of the issues experienced with the power temporarily on the set top box.
Can you please confirm if the power drops in terms of the TV blank screening and dropping out of standby?
Has an alternative mains socket been tested to see if the power continues to drop?
Thanks,
David_Bn
