Forum Discussion

atkinsonnj's avatar
atkinsonnj
Joining in
14 days ago

360 box lost all recordings and scheduled recordings...again

Box didn't start properly tonight no picture. But guide working fine. Had to switch box off and restart. When it came back on no recorded programs or scheduled recordings this has happend a few times now. The box has been replaced about 6 months ago and thought it was fixed. But I guess not as they is the third time in that period. First within a couple of days of getting new box. Put it down to it settling in.

  • roy247's avatar
    roy247
    Superstar
    14 days ago

    Sounds like you need the box replacing again, so either another call to Virgin or wait for one of the forum team to respond which might be 2 to 3 days.

     

  • Martin_N's avatar
    Martin_N
    Forum Team
    11 days ago

    Hi atkinsonnj,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the issue with your Tv box. 

    We can certainly take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin